What's new

22 May 2015

Outcome of monitoring visit New Inn Primary School 2015 (English only)

22 May 2015

Outcome of monitoring visit Pontllanfraith Primary School 2015 (English only)

22 May 2015

Providing high-quality learning experiences

21 May 2015

How well do further education institutions manage learner complaints?

This report looks at how well further education institutions manage complaints from learners, and informs the further development of the Welsh Government’s Learner-Involvement Strategies Guidance.

21 May 2015

How well do further education institutions manage learner complaints? - May 2015

21 May 2015

How well do further education institutions manage learner complaints? - Training material

21 May 2015

Inspection report Cylch Meithrin Pencader 2015

21 May 2015

More consistency needed in managing learner complaints in further education institutions

Complaints procedures in further education institutions are generally clearly documented and comprehensive, although there is too much inconsistency between institutions in how complaints are managed. Differences also exist between institutions in the way in which they define what constitutes a complaint and in the extent to which they provide information to learners about how to make a complaint. In the survey Estyn did not find any institution with a quality assurance system to ensure that complaints are handled to a consistent standard across the institution.

21 May 2015

Peer Inspector Application pack Summer 2015

20 May 2015

Outcome of monitoring visit St David's R.C. Junior and Infant School 2015 (English only)

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